Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Whenever a product is subject to longer processing and production days, it will be specified as such in the product description of said product. This may be applicable for promotions and personalized products.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.  

Free Shipping applies for local delivery: see below

Local delivery

Free local delivery is available for orders over €50 within 15km’s. For orders under €50, we charge €5 for local delivery.

Deliveries are made from 8 am to 6 pm on business days (Monday to Friday). We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at Lindemans Brewery, Lenniksebaan 1479, 1602 Vlezenbeek. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9 am to 5 pm on business days. Please have your order confirmation email with you when you come.

Update 03/03/2021: Due to the Covid-19 pandemic and consequentially any safety measures to fight this virus, in-store pickup is not available until further notice.

International Shipping

International Shipping is not yet available, as we start this webshop with focusing on our local market.

Stay tuned to find out when Lindemans' webshop starts shipping to your country. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at post@lindemans.be with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Check out our full refund policy here

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at post@lindemans.be with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at post@lindemans.be.

 

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